Identity Documentation Policy

Go back to the Terms of Service index

Last updated: 09th June, 2015 at 20:29

While you may consider printing a copy of this document for your records, please note that we reserve the right to change this document at any time, without prior notice. The current version will always be visible on our site.


This policy sets out the identity and proof of address documentation we may require when you (“Client”, “you” or “your”) purchase services from Netcalibre Ltd (“LCHost”, “we”, “us”, “our”) when automated identity or fraud checks fail or flag your order as high risk.

If there are any conflicts between this policy and standard terms published on this website, this policy shall take precedence over any other standard terms issued on this website in matters relating to validating identity and address information.

This policy may be amended by us at any time and without notice to you. Any changes will be published on our website and take effect IMMEDIATELY.


1. Acceptable Identity Documents

1.1 Private individuals:

  • Current signed passport
  • EEA member state identity card
  • Current photocard driving licence
  • National identity card bearing a photograph of the applicant
  • Original birth certificate (UK birth certificate issued within 12 months of the data of birth in full form)
  • Photographic registration cards for self-employed individuals in the construction industry-CIS4
  • Benefit book or original notification letter from the Benefits Agency

1.2 A company (including a UK LLP) which is not listed on a regulated market such as the London Stock Exchange:
  • Certificate of incorporation OR
  • Copy of filed audited accounts AND
  • Details of current company officers and shareholders AND
  • Identity evidence satisfying 1.1 for the individual dealing with the transaction AND all other individuals or entities with 25% or more of the shares or voting rights in the company

1.3 A company (including a UK LLP) which is listed on a regulated market such as the London Stock Exchange:
  • Documentation as required by 1.2 AND
  • Copy of a dated page from the website of the relevant stock exchange OR
  • Photocopy of the listing in a reputable daily newspaper AND
  • Identity evidence satisfying 1.1 for the individual dealing with the transaction AND all other individuals who exercise management control

1.4 A partnership of non-regulated professionals (except an LLP) with five of less partners:
  • Identity evidence satisfying 1.1 for the individual dealing with the transaction AND all individual partners

1.4 A partnership of non-regulated professionals (except an LLP) with six or more partners:
  • Name of partnership AND
  • Trading address AND
  • Registered address (if any) AND
  • Nature of business AND
  • Recent audited accounts AND
  • List of all partners AND
  • List of all those with voting rights and an indication of voting stake AND
  • Identity evidence satisfying 1.1 for the individual responsible for the transaction AND one other partner AND all other individuals who (directly or indirectly) are entitled to, or control, 25% or more of the capital, profits or voting rights.

1.5 A partnership of regulated professionals (except an LLP) such as a firm of solicitors:
  • Documentation as required by 1.4 AND
  • Entry of details held by a relevant professional body AND
  • Identity evidence satisfying 1.1 for the lead partner AND one other partner AND all other individuals who (directly or indirectly) are entitled to, or control, 25% or more of the capital, profits or voting rights.

1.6 A trust:
  • List of trustees AND
  • List of beneficiaries or class of beneficiaries AND
  • Copy of the trust document AND
  • Identity evidence satisfying 1.1 for the trustee with the responsibility for the transaction AND one other trustee AND all individuals or entities who have a specific interest in 25% or more of the capital of the trust property OR have control over the trust OR belong to a class of person whose main interest benefits under a trust which does not entirely operate for the benefit of specific individuals

1.7 Other legal structures set up by law:
  • Any document which establishes, manages or regulates the structure AND
  • A list of individuals who benefit (if applicable) or a list of the classes whose main interest is served by the structure AND
  • Identity evidence satisfying 1.1 for all individuals or entities who are beneficiaries of 25% or more of the property where the individual beneficiaries have been determined OR fall into a class of person whose main interest benefits under the structure where individuals in that class are not determined OR control 25% or more of the structure or property under the structure


2. Acceptable proof of address documents

2.1 A proof of address cannot have been used as a proof of identity

2.2 List of acceptable documents (some may not apply to all classes of entity):

  • Utility bill issued within the last 3 months (though not a mobile phone bill)
  • Local authority council tax or business rates bill for the current tax year
  • Current UK driving licence (subject to term 2.1)
  • Bank, Building Society or Credit Union statement or passbook
  • Mortgage statement from a recognised lender issued for the last full year
  • Solicitors letter confirming recent house purchase or land registry confirmation of address
  • Council or housing association rent card or tenancy agreement for the current year
  • Benefit book or original notification letter from Benefits Agency (subject to term 2.1)
  • Inland Revenue self-assessment or tax demand
  • Electoral Register entry
  • NHS Medical Card

Go back to the Terms of Service index