LCHost is dedicated to ensuring that you get the most out of your service – if something’s not right, get in touch!
Open a ticket
This is our preferred means of support in all non-urgent cases; it allows us to manage requests in a consistent manner across multiple staff members and in the order that they were received.
You can open a support ticket by emailing us at firstname.lastname@example.org and our ticketing system will immediately generate an automated response containing your reference number.
In the event that you do not receive an automated response within 30 minutes please call us to ensure that we received your request!
- Our target response time (by a person!) to any issues raised with support is 1 working day.
- If contacting us about a new issue, please start a new ticket by starting a fresh message thread – please don’t reply to an old message!
If you’re a managed service, colocation, or consultancy customer you’ve got telephone support included as part of your service. If you’ve got any kind of emergency with any of our services, however, then feel free to give us a call and we’ll get everything straightened out for you.
Call 020 30 26 26 26 and select option 2 at the menu for Support (9am-6pm Mon-Fri excluding bank holidays)
Problems outside of working hours
If you have an urgent or emergency request out of hours, call our duty engineer.
020 30 26 26 26 and select option 9 at the menu, 24x7x365.
NB: This option is not announced at the menu.
Please see our page “Reporting Abuse” for information pertaining to reporting or escalating abuse reports.